Terms of service

Last updated 15 November 2026

These terms apply when you use Supportbox, the chat widget, inbox, help center and API at usesupportbox.com. By creating an account or using the service you agree to them. Questions: hello@usesupportbox.com.

Your account

• Keep your sign-in and API keys safe. You are responsible for what happens with your account and keys.
• The person who creates a team is its owner and can invite others. Owners are responsible for who they give access to.

Your content and your customers

• You own what you and your customers write through Supportbox. You give us permission to store and process it only to run the service for you.
• When you put the chat on your site, you are responsible for telling your customers how you handle their messages, and for having a lawful basis to process them. We process them on your behalf, as described in our privacy policy.

Acceptable use

Do not use Supportbox to send spam or phishing, to harass anyone, to break the law, to collect data you are not allowed to collect, or to attack or overload the service. Do not try to get around rate limits or access other teams' data. We may suspend accounts that do.

Plans and limits

The free plan has daily limits on conversations and emails. Paid plans, when offered, are described at sign-up. We may change plans and limits with reasonable notice.

Third-party services

Some features connect to other services you choose, such as Google sign-in, Slack or an AI provider. Your use of those services is also governed by their terms.

Availability and changes

We work to keep Supportbox available and your data safe, but the service is provided "as is", without guarantees that it will always be uninterrupted or error-free. We may change or improve features over time.

Liability

To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability for any claim is limited to what you paid us in the twelve months before it. Nothing here limits liability that cannot be limited by law.

Ending

You can stop using Supportbox at any time and ask us to delete your account and data. We may close accounts that break these terms. If we ever shut the service down, we will give notice so you can export your data.

Changes to these terms

If we change these terms in a way that matters, we will update the date above and tell signed-up teams by email before the change takes effect.